Set up payment issues, such every bit declined or incomplete transactions

If you lot have problems paying for Google products, you might need to fix a trouble with your payments contour.

Notice the result you're experiencing beneath:

"Your transaction cannot be completed"

A variety of different situations may trigger this bulletin. Effort these suggestions to resolve the effect:

  • If this message is followed by instructions for submitting additional information to u.s.a., please do so. The other steps listed are unlikely to resolve this issue.
  • Check whether the billing accost for your payment method (such as a credit carte) matches the address recorded in your Google payments eye settings. If they don't friction match, update your address in your Google payments middle, and try the transaction again.
  • Try using a Google Play gift carte to consummate the transaction.
  • Try using the best interface for your computing device:
    • If you're using a desktop computer, try the transaction using the Google production's website.
    • If you're using a mobile device, try using the product'south mobile app (if an app is bachelor).
  • If you're using guest checkout when the error occurred:
    • Endeavor signing in to an existing Google account and placing the order again.
    • Endeavour creating a new Google account if you don't already have i and visiting the Google Store to endeavor the transaction again.

"Unable to consummate transaction: Expired card"

Check to run into if your payment method is upwardly to appointment. If it isn't, update information technology in the Payments center.

"Unable to consummate transaction. Please use another form of payment."

Notation: These steps also utilize if you see the error bulletin "Your payment didn't get through. Please try a dissimilar payment method or endeavor once more later."

Try the following:

  1. Cheque to run across if your payment method is up to date. If it isn't, update it in the Payments heart, so try your buy again.
  2. Make sure you have plenty coin in your account for the purchase.
  3. If you're still having issues, contact your bank to see if there's a problem with your account.
  4. Try making the purchase again with a different payment method.

"Your payment was declined due to an issue with your account"

If you see this bulletin, it might be because:

  • We saw a suspicious transaction on your payments contour.
  • We need a little more than information to protect your account against fraud.
  • We need a piffling more information to comply with EU police (European customers only).

To ready the result, effort the post-obit:

  1. Go to the Payments middle.
  2. Accept action on any errors or requests in the payments center.
    1. You might need to verify your identity earlier you can buy anything through your Google Account.
  3. Brand sure your proper name, address, and payment information are upwardly to date.

"Unable to process payment: Low card balance"

You might not have enough funds in your business relationship to make the payment. Cheque your business relationship balance or contact your bank.

Ineligible or unavailable credit or debit menu

Bill of fare is grayed out & says "verify on pay.google.com"

Your menu was reported as stolen. You must verify the card before you tin use it once again:

  1. Get to pay.google.com and sign in to your business relationship.
    1. If you have multiple accounts, sign in to the account with the grayed-out card.
  2. Click Payment methods.
  3. Adjacent to the card that says "Verification needed," click Verifyand thenAccuse card.
  4. Within ii days, yous'll find a temporary charge on your bill of fare statement along with an 8-digit lawmaking.
  5. To complete verification, go to pay.google.com and enter the 8-digit lawmaking.

If you endeavour to verify the payment method again:

  1. Confirm which card you want to verify.
  2. Check how long ago yous tried to verify your menu.
    • If less than 2 days: Wait up to 2 days.
    • If more than than 2 days: Check your menu statement. Yous should find a temporary charge from Google called "GOOGLE TEST," with an viii-digit code.

Card is grayed out & says "card is ineligible"

You tin't employ this carte du jour for this purchase. Attempt to make the buy once again with a unlike carte.

If the card you want to use isn't listed, follow the on-screen instructions to add a new card.

Airtight payments contour

Acquire more than well-nigh what to do if you temporarily or permanently closed your payments profile.

If you're however having trouble, contact back up.

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